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ETHICS CHANNEL
We are committed to ethics in all of our businesses and partnerships.
It is part of our culture, represented by our ROOT (RAIZ). Therefore, we hope that the guidelines of the Code of conduct and internal policies guide your work and relationships to preserve Raízen’s values, principles, and reputation.
If necessary, access the Ethics Channel, and file a report of violations or complaint as per the guidelines below:
Know when you should file a report
File a report on our platform when you suspect or have evidence of violations of the Code of Conduct or non-compliance with internal legislation or rules. Every report requires investigation, but before filing one, assess whether it is possible to address the matter with your leadership, People Team, or related departments.
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Know when you should file a complaint
A complaint can be filed to present something dissatisfying in the professional environment that does not violate the Code of Conduct, internal rules, or legislation. The issue does not require investigation and is directed to the responsible areas to resolve and deal with in the best manner.
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FAQ SECTION
Do you have questions about the Raízen Ethics Channel? Below, you will find the answers to the most frequently asked questions.
Employees, outsourced teams, suppliers, customers, and the community.
The report can be made whenever you deem it necessary. However, please make sure you can talk to your manager or the supervisor responsible for the person being reported in the incident before filing the report.
If you don’t know whom to speak with, don’t feel comfortable, or want to remain anonymous, report it through the Ethics Channel.
Reports and complaints can be made by calling the toll-free number for your country as follows, by e-mail canaldeetica@raizen.com, or through the website: https://canalconfidencial.com.br/raizen/.
Brazil: 0800-772-4936
Argentina: 0800-345-1701
United States: 1 (800) 509-4201
Paraguay: 009-800-120-004
Switzerland: 0800-898-773
Other countries can use the website or the e-mail box above.
It is essential to describe in detail the events that took place and the people involved in the incident. We recommend gathering as much information about the violation as possible to help with the investigation before reporting the issue and attaching documents that make it easier to understand the report. Check out some examples:
● Full name of those involved (complainant and victim) and registration number
● Location (plant, terminal, office) and city/state
● Witnesses
● Dates
● Details of the facts
● Companies, departments, or areas involved
● Documents or contracts related to the breach
● Any additional information
The items above are not mandatory for filing a report, but they help speed up the investigation.
You can attach photos, documents, audio or video recordings, or other files that you want in your report.
Even if you are directly affected by an incident that violates the Code of Ethics or not, do not ignore it. Please report it to help build and maintain a more ethical environment.
The complaint can be filed whenever you deem it necessary. However, unlike the report, it does not need to be a deviation from the Code of Conduct, and the responsible department will address it more simply and directly. Remember that requests can be made directly with the management and by opening a ticket.
Yes. All reports may be filed anonymously if you so choose. If you want to identify yourself, your identity will be protected. Take caution not to discuss the matter with anyone.
No. The reporting person’s name is protected and restricted to the auditing department.
No. The incident will be handled securely and confidentially.
We guarantee that there will be no retaliation against those using the Ethics Channel in good faith. No one will be exposed or punished for using the Channel or participating in an investigation resulting from the reports.
Bad faith cases such as intentionally producing false reports, using the Channel for personal benefit, or adversely affecting another person (whether an employee or not) are characterized as severe misconduct. The person filing the report in bad faith will not be protected by this policy and will be subject to disciplinary action.
Whenever you submit your report, the content is received by an independent and specialized external company for analysis. The reports are only given to the internal report management and investigation departments, which must propose the appropriate solution.
For a consultation, click on the “Consult protocol” button at https://canalconfidencial.com.br/raizen/ and provide the protocol number generated by the system or given to you by the attendant.
Write down the protocol number when filing the report. You will be able to use it to answer any questions necessary for the investigation.
No. You can follow your report, but there is no detailed data regarding the actions being taken, precisely to preserve secure investigations.
The time varies according to the complexity of the reported incident. Certain incidents can be dealt with in a few days, while others require more time. It must be stressed that all reports are evaluated and followed until their conclusion.
If the report is found to be valid, the appropriate disciplinary measures will be taken.
To ensure the confidentiality and security of the Ethics Channel, no specific details about the investigation will be shared with you.
Whenever you submit your report, the content is received by an independent and specialized external company for analysis. The complaints are only given to the internal complaint management and investigation departments for each category, which must propose the appropriate solution.
For a consultation, click on the “Consult protocol” button at https://canalconfidencial.com.br/raizen/ and provide the protocol number generated by the system or given to you by the attendant.
Write down the protocol number when filing the complaint. You will be able to use it to answer any questions necessary for the investigation.
The time varies according to the complexity of the reported incident. Certain incidents can be dealt with in a few days, while others require more time. It must be stressed that all reports are evaluated and followed until their conclusion.
If the complaint is found to be valid, the appropriate corrective measures will be taken.