Q: Does Raízen have a Code of Conduct?

Yes. Our Code of Conduct can be accessed through this link .

Question 1

Does Raízen have a Code of Conduct?

Accepted Answer

Yes. Our Code of Conduct can be accessed through this link.

Question 2

Who should follow the Raízen Code of Conduct?

Accepted Answer

All employees, service providers, product suppliers, and business partners (third parties) must follow Raízen's Code of Conduct.

Question 3

What are Raízen's business principles?

Accepted Answer

Our business principles are based on honesty, integrity, and respect for people. They apply to all transactions, large or small, that guide the expected behavior of each employee and third party in conducting their activities related to the company.
They are:

Principle 1 – Economic
Long-term profitability is essential to achieve our business goals and continuous growth. It is a measure of both the efficiency and the value that customers place on our products and services. We provide the necessary resources for the permanent investment needed to develop and secure future energy supply and to meet customer needs.

Principle 2 – Competition in a fair and ethical manner
We support ourselves in free initiative and free competition. We compete fairly and ethically within the framework of the law, in particular applicable competition law, and we do not prevent other companies from competing freely with us.

Principle 3 – Business Integrity
We cherish honesty, integrity, and fairness in all aspects of our activities and those with whom we do business.

Principle 4 – Political Activities
In dealing with governments, we have the right and responsibility to disclose our position on any issues that affect us, our employees, or society, consistent with our values and principles.

Principle 5 – Health, safety, and the environment We have clear guidelines for health, safety, and environmental management in order to achieve continuous management of sustainable performance in these areas.

Principle 6 – Community Relationship
We contribute to the well-being of communities in the localities where we operate, mapping and monitoring the impacts related to our agricultural, industrial, and commercial activities according to the characteristics of each business.

Principle 7 – Communication and Engagement
We commit to disseminating our performance by providing complete information to the legitimately concerned parties, without compromising the confidentiality of our activities.
We will maintain an honest and responsible relationship in our interactions with employees, and third parties and society.

Principle 8 – Compliance
We abide by all laws in the countries where we operate.

Question 4

Does Raízen provide channels to report violations of the Code of Conduct and/or laws?

Accepted Answer

Any violation of the Code of Conduct and/or the laws can be reported through the Ethics Channel, using the toll free number 0800-772-4936, the email canaldeetica@raizen.com, or even the site: canaldeetica.com.br/raizen

Question 5

What types of complaints can be made using the Ethics Channel?

Accepted Answer

Any reports of violations of the Raízen Code of Conduct and/or existing legislation, such as (i) practice of conduct restrictive of free trade and competition, (ii) harassment or sexual harassment, (iii) conflict of interest, (iv) fraud or diversion of goods and/or products, (v) conduct that violates health, safety, and environmental (HSE) rules, among others.

Question 6

Can my complaint be made anonymously and treated confidentially?

Accepted Answer

All complaints received via the Ethics Channel are guaranteed anonymity, if the complainant so desires. To do so, the complainant only needs to not identify themselves, or inform that he would like to remain anonymous when making the complaint.
 
 The complaints are received by a specialized external company and addressed to the company's internal auditing departments that are responsible for performing the investigation and adopting any appropriate measures.

Question 7

Does Raízen have any policy regarding gifts and hospitality?

Accepted Answer

The Raízen Code of Conduct prohibits the acceptance and offer of gifts and hospitality that influence commercial decision making or represent an obligation by Raízen and his employees. However, as long as they do not generate a conflict of interest, acceptable gifts and hospitality are considered: Gifts of up to 100 BRL (one or more items); · Meals of up to 200 BRL per person; and · Non-recurring events of up to 400 BRL.

Question 8

Does Raízen make donations to political parties?

Accepted Answer

We do not make contributions to any political campaign, political party, candidate, or any of their affiliated organizations.

Question 9

We do not make contributions to any political campaign, political party, candidate, or any of their affiliated organizations.

Accepted Answer

Who should I contact when I have questions about the Code of Conduct?

Question 10

Does Raízen have an anti-corruption policy?

Accepted Answer

Yes. In addition to the Anti Bribery and Corruption Policy, we also have an Anti-Corruption Manual, both accessible through this link.

Question 11

What is Raízen's line of business?

Accepted Answer

We are an integrated energy company. Sugarcane cultivation, sugar production, ethanol and electric energy, trading, internal and export logistics, distribution and retail sale of fuels: we offer energy in various forms. Learn more in Our Businesses.

Question 12

What is Raízen's relationship with Shell?

Accepted Answer

Raízen is a joint venture of two companies. We were created from the union of part of the Cosan and Shell businesses. It is through the Shell brand and our re-sellers that we market high quality products and services to the end consumer.

Question 13

What is Raízen's relationship with Cosan?

Accepted Answer

Raízen is a joint venture of two companies. We were created from the union of part of the Cosan and Shell businesses.

Question 14

Does Raízen have any quality certifications?

Accepted Answer

Yes, we certify many of our practices. Learn about our certifications in this section Sustainability > Certifications

Question 15

I want to work at Raízen.

Accepted Answer

To register your resume in our database, just send it on our Positions Available page: https://vagas.raizen.com.br/

Question 16

Does Raízen invest in social responsibility?

Accepted Answer

"Yes. We work to manage the societal impacts that effect us by dividing our governance between managing negative impacts and positive impacts. 
 
 In 2002, we also created the Raízen Foundation to promote professional training, education, and citizenship with various actions."

Question 17

How does Raízen manage the environmental impact of its activities?

Accepted Answer

We manage the impact of our actions on a few fronts. First, by the using circular economy in our processes, that is, waste and water management, biological control, and reusing byproducts. Secondly, by committing to sustainability, seeking to adapt international quality standard activities, earning certificates, such as the Bonsucro certification and controlling our greenhouse gas emissions, and maintaining a transparent relationship with our audiences in the Annual Report. Finally, by investing in technological innovation that can optimize operations. This is the case with the ELO Program, Pentagon Project, and Pulse, among others. Learn more about Sustainability for Raízen in this section: Sustainability.

Question 18

I would like Raízen to sponsor my project.

Accepted Answer

You can access our guidelines in the "Submit Your Project" section. If adequate, you can send to us for analysis. See here

Question 19

What types of ethanol does Raízen produce?

Accepted Answer

We produce Hydrated Ethanol Fuel, National Standard Hydrated Ethanol, Japanese Standard Hydrated Ethanol, Korean Standard Hydrated Ethanol, Neutral Hydrated Ethanol, Anhydrous Ethanol Fuel and Anhydrous Industrial Ethanol. In addition, we also produce 2nd-generation Ethanol.

Question 20

What types of sugar does Raízen produce?

Accepted Answer

We produce liquid sugars, refined amorphous and granulated sugars, sugar crystals, and VHP crystal sugar.

Question 21

I would like more information on Raízen's sales/harvest/revenue results.

Accepted Answer

You can access more information about the sales, harvest, revenue, and other company news in our Digital Annual Reports. See in this section

Question 22

Quero me tornar fornecedor agrícola

Accepted Answer

Se você quer ser um fornecedor agrícola, entre em contato por meio do e-mail: atendimentoagricola@raizen.com. Assim, suas informações ficarão disponíveis para que o nosso time entre em contato em caso de interesse e necessidade.

Question 23

Quero me tornar fornecedor de produtos e serviços

Accepted Answer

Se você quer ser um fornecedor Raízen, pode cadastrar as informações da sua empresa no Portal: https://plataforma.gcertifica.com.br/raizen/quero_ser_fornecedor. Assim, elas ficarão disponíveis para que nosso time de Suprimentos entre em contato em caso de interesse e necessidade.

Question 24

Exportação de açúcar

Accepted Answer

Somos a maior exportadora individual de açúcar do mercado internacional, levando energia para pessoas do mundo todo. Investindo em pesquisa, tecnologia e na criação de soluções no segmento, tal como estabelecendo relacionamentos de parceria com os clientes, alcançamos posição de destaque no setor de produção de açúcar. 
As negociações e venda de açúcar pela Raízen é feita somente por meio do e-mail sugar.export@raizen.com. 
Caso qualquer pessoa e/ou empresa faça contato por e-mail diverso informando que representa a Raízen, e/ou qualquer empresa do seu grupo econômico, para venda de açúcar, não realize a transação e informe imediatamente para Auditoria.Interna@raizen.com.

Question 25

Quero me tornar um Revendedor Raízen.

Accepted Answer

Se você tem interesse em ser um revendedor Raízen, entre em contato por meio do e-mail: fale@raizen.com

Question 26

Como a Raízen enxerga o conceito de Agricultura Regenerativa?

Accepted Answer

Agricultura Regenerativa é um conceito complexo e multidisciplinar que pode ser definido pelos mais variados escopos. Contudo, sua origem tem como eixo orientador o cuidado com os recursos naturais, trazendo práticas agrícolas que conservam e revitalizam os elementos químicos e biológicos dos sistemas produtivos. Ter práticas regenerativas, portanto, envolve continuarmos fazendo bem o nosso trabalho, mitigando o máximo possível os impactos negativos, além de fazer mais e melhor na busca pelo cuidado e regeneração dos ecossistemas naturais que são os nossos ativos. Isso se traduz na execução de práticas agrícolas e ecológicas que atenuam as mudanças climáticas; otimizam a gestão dos recursos e fomenta a biodiversidade; aumentam a disponibilidade e a qualidade da água; e que também promovam benefícios sociais e econômicos para os nossos produtores. Todas essas características já fazem parte do dia a dia da Raízen, uma vez que nosso core business visa a produção de uma cana-de-açúcar sustentável que permita a perenidade dos negócios no longo prazo. Entre as práticas de cunho regenerativo já aplicadas na Raízen, estão o uso de fertilizante orgânico, de insumos biológicos, e de rotação em culturas, entre outras iniciativas que você pode conhecer melhor aqui.

Question 27

How does Raízen see the concept of Regenerative Agriculture?

Accepted Answer

Regenerative Agriculture is a complex and multidisciplinary concept that can be defined by the most varied scopes. However, its origin has as its guiding axis the care of natural resources, bringing agricultural practices that conserve and revitalize the chemical and biological elements of production systems. Having regenerative practices, therefore, involves continuing to do our job well, mitigating the negative impacts as much as possible, in addition to doing more and better in the search for the care and regeneration of the natural ecosystems that are our assets. This translates into implementing agricultural and ecological practices that mitigate climate change; optimize resource management and promote biodiversity; increase water availability and quality; and that also promote social and economic benefits for our producers. All of these characteristics are already part of Raízen's day-to-day life, since our core business aims at producing sustainable sugarcane that allows for the perpetuity of the business in the long term. Among the regenerative practices already applied at Raízen are the use of organic fertilizer, biological inputs, and crop rotation, among other initiatives that you can learn more about here.

Question 28

O que a palavra Raízen significa?

Accepted Answer

O nome Raízen é uma junção entre as palavras Raíz + Energia. Energia é o nosso negócio e ela está no nosso nome.

Question 29

O que é Etanol de Segunda Geração?

Accepted Answer

O Etanol de Segunda Geração (E2G) um biocombustível avançado, feito a partir dos subprodutos do processo produtivo do etanol comum (o etanol de primeira geração, E1G) e do açúcar. A Raízen é pioneira na produção do E2G. Saiba mais sobre essa inovação aqui.

Question 30

Qual é o e-mail da Raízen?

Accepted Answer

Para entrar em contato com a Raízen, envie sua mensagem pela página de Fale Conosco.

O e-mail ri@raizen.com é para contatos de Relação com Investidores.
O e-mail dporaizen@raizen.com é para demandas relacionadas a dados pessoais e referentes às leis de privacidade e proteção de dados.
O e-mail sugarðanol@raizen.com é para negociação e venda de açúcar pela Raízen.
O e-mail auditoria.forense@raizen.com é para denúncia de contatos falsos para venda de açúcar.

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